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Ray DePena

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IT Management as a Service

Last week I had the pleasure of speaking with Chris O’Connell, Director of Product Marketing for Nimsoft, a provider of integrated IT management solutions owned by CA Technologies. Nimsoft has just announced the availability of its Unified Manager solution which combines IT Monitoring and Service Management to provide ITIL based IT Management as a Service.

The solution targets 15,000 Managed Service Providers (MSPs) and mid-market companies with market capitalizations of $300k to $2B. According to O’Connell, the company continued its growth trajectory in 2010 closing 140+ new deals, each replacing 3-5 siloed applications on average.

On the high-end of the segment, Nimsoft competitors include RemedyForce, a BMC Software and Salesforce.com joint SaaS offering, and in the mid-market ZenDesk, whose clients include Amazon’s Zappos!, Groupon, Twitter, MSNBC, SAP, and RackSpace; though competition is nothing new to the Nimsoft team which is led by CA Technology and industry veterans, and has its own roster of respectable clients including 1&1, CDW, SoftLayer, and Virgin America.

The Nimsoft Monitoring Solution (NMS) collects detailed metrics from a wide array of virtualization technologies including those from VMware, Microsoft, and IBM, and the solution, built on Nimsoft Monitor and Nimsoft Service Desk can be delivered branded or white labeled. It is offered on-demand (SaaS) or on-premise.

For more information and pricing please contact the sales team at Nimsoft.

-Tune The Future-


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Ray DePena worked at IBM for over 12 years in various senior global roles in managed hosting sales, services sales, global marketing programs (business innovation), marketing management, partner management, and global business development.
His background includes software development, computer networking, systems engineering, and IT project management. He holds an MBA in Information Systems, Marketing, and International Business from New York University’s Stern School of Business, and a BBA in Computer Systems from the City University of New York at Baruch College.

Named one of the World's 30 Most Influential Cloud Computing Bloggers in 2009, Top 50 Bloggers on Cloud Computing in 2010, and Top 100 Bloggers on Cloud Computing in 2011, he is the Founder and Editor of Amazon.com Journal,Competitive Business Innovation Journal,and Salesforce.com Journal.

He currently serves as an Industry Advisor for the Higher Education Sector on a National Science Foundation Initiative on Computational Thinking. Born and raised in New York City, Mr. DePena now lives in northern California. He can be followed on:

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