| By Ray DePena |
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| April 22, 2011 10:15 AM EDT |
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6,163 |
RunMyProcess (RMP), the Cloud-based business process management startup that secured $2.2 million Series A funding last year, has added Shared inbox for Gmail to its tool kit, facilitating increased collaboration, productivity, agility, and easier management of open customer support tickets or other shared inbox requirements.
Shared Inbox group members can see all incoming tickets and assign them accordingly while communicating anonymously through the shared inbox with the support ticket originator.
RMP is fully integrated with Google Apps and enables organizations to design, run, and manage business processes in the Cloud – no hardware, software, or coding required. As companies migrate to Google Apps and its Gmail platform from legacy solutions like Microsoft Exchange and Lotus Notes, demand for shared inbox solutions have increased.
The company’s pay as you go web-based workflow service is more cost efficient and agile than legacy on-premise alternatives, and more than 50 Enterprise customers in the U.S., France, Japan, Turkey, and Singapore are already enjoying the higher ROI relative to using Microsoft Exchange public folders or Lotus Notes workflows. You can also synchronize Google Calendar with Oracle CRM on Demand Calendar or integrate your on-premise application with Cloud services.
Named “Cool vendor” by Gartner in 2009 and nominated for Red Herring’s Top 100 European Innovators, RunMyProcess design tools make it easy to migrate your custom Lotus Notes workflows to GoogleApps, using the same data repositories, approval processes and data exports.
With RunMyProcess you can quickly design, build, and run business workflows in the Cloud that connect your business functions. For example, sales with billing and logisitics or customer relationship management with your call center and accounting.
The company offers a library of 1200 pre-configured connectors to over a hundred different SaaS and on-premise applications. If you’re an ISV that would like to include yours in the mix download the document on how to add a new connector here. Here’s a quick 2 minute introduction to the company.
Shared Inbox is free for up to 3 individual users, and larger companies can access the solution at just$10 per user per year for access to an unlimited number of shared inboxes (standard Gmail fees apply). The solution does not require the purchase of a standard RunMyProcess Workflow account. Follow the link for more information.
Ray DePena worked at IBM for over 12 years in various senior global roles in managed hosting sales, services sales, global marketing programs (business innovation), marketing management, partner management, and global business development.
His background includes software development, computer networking, systems engineering, and IT project management. He holds an MBA in Information Systems, Marketing, and International Business from New York University’s Stern School of Business, and a BBA in Computer Systems from the City University of New York at Baruch College.
Named one of the World's 30 Most Influential Cloud Computing Bloggers in 2009, Top 50 Bloggers on Cloud Computing in 2010, and Top 100 Bloggers on Cloud Computing in 2011, he is the Founder and Editor of Amazon.com Journal,Competitive Business Innovation Journal,and Salesforce.com Journal.
He currently serves as an Industry Advisor for the Higher Education Sector on a National Science Foundation Initiative on Computational Thinking. Born and raised in New York City, Mr. DePena now lives in northern California.
He can be followed on:
Twitter: @RayDePena | LinkedIn | Facebook | Google+
